GuestComment’s interactive guest comment survey allows your customers to quickly and easily share feedback about your business. That feedback can then be acted on, complaints can be resolved, and positive reviews published to the internet.
Your Real Time, Onsite Interactive Kiosk & Web App
Place GuestComment’s patent-pending digital kiosk where your customers will see it (hotel lobby, near the restaurant exit, on the showroom floor, etc.). Your customers can leave their review whenever they wish–after dinner, after they’ve purchased a car, or at hotel check-out. You can even choose to offer a promotional incentive to encourage guests to share their feedback.
Quick, Easy Guest Reviews; Without Fraud or Fiction
Guests share their reviews, ratings, and overall satisfaction in real time. You can choose which parts of your business they review and follow up with your guests in person or by email, phone, or Twitter.
Guests Receive Email and Text Confirmations
Optionally, they also receive a promotional coupon or incentive (set by you) to their email or smart phone. Drive business to your restaurants, spa, or activities desk!
Custom Alerts for Negative Reviews
Set alerts that are triggered by negative reviews or ratings. Instantly receive these guest comments by either email or SMS text message. With GuestComment you can thank guests personally or resolve situations before they ignite and become a negative TripAdvisor review.
Review Your Hotel’s Performance
Your private GuestComment web dashboard allows you to view all guest reviews and feedback. Decide which need immediate action, or future consideration.
Publish to Your Google-Friendly Review Page
Decide which reviews you wish to publish to your search-engine optimized review page. Share glowing guest reviews, improve your reputation and increase bookings!
Why use GuestComment’s to collect guest comments and reviews?
What are the benefits?
What are the reasons?
Collect real-time feedback from your hotel guests
Receive authentic reviews & ratings for your property
Decide which elements of your hotel are reviewed
Evaluate the performance of your hotel & employees.
Receive reports on all comments & get instant alerts for any negative reviews
Respond to guest feedback while they are still staying at your hotel
Virtually eliminate fictitious and fraudulent reviews
Publish to the web only the reviews you choose
Take control of your search engine reputation
Follow up with guests and encourage repeat visits
90% of travelers have avoided a hotel due to a negative review
92% of travelers have booked a hotel due to a positive review
58% of hotel guests read hotel reviews
48% of hotel guests trust the advice of other travelers more than a hotel’s advertising or marketing
46% of hotel guests have written a hotel review
42% of hotel guests trust the advice other travelers more than a professional travel agent
33% of travelers have changed their travel plans based on social media
Publishing hotel guest reviews to your web site can increase bookings by 30% or more