Hotel Issued iPads a Big Hit Among Travelers

A new study from Intelity suggests that hotels are seeing a great reaction to the addition of iPads in hotel rooms. Not only are hotel guests NOT stealing the iPads, but they are actually using them! As Skift reports… A new study by the company that makes the software for iPads at 53 hotels across

GuestComment takes the conflict out of hotel guest conflict management

Conflict is extremenly awkward and uncomfortable. Being an introvert makes me avoid conflict. I’d rather go to the dentist for a filling than raise an issue with anyone. What does conflict have to do with GuestComment and introverts?  Let’s look at a couple of similar scenarios–without and with GuestComment. Example without GuestComment:  Let’s say that

Report: 80% of Hotel Guests Will Tell Their Friends if Your Hotel Sucks

There are a lot of interesting stats in the new PwC’s Experience Radar 2012 report, but there are a handful that jumped right off the page. As HotelManagement.net reports… Leisure guests reported they were willing to pay a 20-percent premium for best-in-class issue resolution, while business guests reported they were willing to pay an 11-percent premium.

How to Get Maximum Google Exposure for Your GuestComment Hotel Review Page

One of the cool things you get when you sign up for GuestComment is your very own search engine optimized hotel review page. It looks like this:   We’ve built in a few features that make the page Google-friendly including: An optimized Title tag An optimized URL structure that includes your hotel name and location

HotelNewsNews.com Discusses Everything GuestComment Plans to Make Awesome

HotelNewsNow.com columnist Caroline Cooper does an excellent job highlighting the importance of embracing hotel guest feedback. In her article she breaks down the four main ways that hotel management can communicate with guests: Face to Face Questionnaires Visitor’s book Online reviews What’s exciting for us at GuestComment is that we take all of the best