A new study from Intelity suggests that hotels are seeing a great reaction to the addition of iPads in hotel rooms. Not only are hotel guests NOT stealing the iPads, but they are actually using them! As Skift reports… A new study by the company that makes the software for iPads at 53 hotels across
You have to love the simplicity of infographics. They take lots of complex numbers and statistics and simplify them for us normal folks. A new travel infographic from monetate does just that, with some interesting traveler stats–including, 61% of those shopping for a hotel room refer to traveler-submitted reviews when booking their room. (via
Conflict is extremenly awkward and uncomfortable. Being an introvert makes me avoid conflict. I’d rather go to the dentist for a filling than raise an issue with anyone. What does conflict have to do with GuestComment and introverts? Let’s look at a couple of similar scenarios–without and with GuestComment. Example without GuestComment: Let’s say that
There are a lot of interesting stats in the new PwC’s Experience Radar 2012 report, but there are a handful that jumped right off the page. As HotelManagement.net reports… Leisure guests reported they were willing to pay a 20-percent premium for best-in-class issue resolution, while business guests reported they were willing to pay an 11-percent premium.
We’ve been providing hotel reputation management advice to the hospitality industry in some way or another for many years. After reviewing some hotel reputation management tips I gave back in 2008, I was surprised at how well they have held up. The Aston Wakiki Beach Hotel might not be the most famous or luxurious hotel in Honolulu, but that
One of the cool things you get when you sign up for GuestComment is your very own search engine optimized hotel review page. It looks like this: We’ve built in a few features that make the page Google-friendly including: An optimized Title tag An optimized URL structure that includes your hotel name and location
As you can expect, one of the goals for GuestComment is to help a hotel to improve its online reputation, thus increasing the overall success of the property. But, how do you measure that success? Well, there are two main formulas that hotels use to measure performance. RevPAR and GOPPAR. Unless you’re knee deep in
HotelNewsNow.com columnist Caroline Cooper does an excellent job highlighting the importance of embracing hotel guest feedback. In her article she breaks down the four main ways that hotel management can communicate with guests: Face to Face Questionnaires Visitor’s book Online reviews What’s exciting for us at GuestComment is that we take all of the best
Hotel News Now has a great recap from a panel session titled “Travel Industry Leadership: Managing through Constant Change” from last week at the Global Business Travel Association Convention in Boston. It seems like the hot topic was the call for hotels to provide the next generation of travelers with the same digital experiences they have
GuestComment is the first real time, onsite platform for collecting, analyzing, and publishing hotels guest reviews. With its patent pending technology, GuestComment can increase hotel revenues by 30% or more by encouraging repeat stays and resolving issues that could lead to negative online reviews. Learn more...